Contact Us

Aviorg™ is owned and operated by Guangzhou Daifu Trading Co., Ltd.

Business Address: Room 501, No. 12, Tianpingjia Yi Xiang, Tianhe District, Guangzhou | Legal Representative: Cheng Yi | Customer Support Email: service@aviorg.com

Telephone: +86 15919438096
Customer Service Hours: 8:00 AM–10:00 PM
Standard After-Sales Response and Processing Time: Within 3 business days

Customer Assistance

Aviorg™ welcomes inquiries about product information, order status, delivery progress, returns, refunds, damaged items, and the policies governing our website.

Our customer service team aims to provide clear guidance and help customers understand the appropriate next steps for their requests.

Product Inquiries

If you have a question about a product's specifications, dimensions, materials, intended application, or other listed characteristics, please identify the product and explain the information you need.

Our team will review the available product information and provide relevant clarification where possible. Customers should review the product details carefully before selecting an item for a particular trip or use.

Order and Delivery Assistance

For an inquiry about an existing order, please provide the order number and a brief description of the issue.

For shipping questions, include the tracking reference if one is available. If a parcel appears delayed, tracking information has not changed for an extended period, or the delivery status does not match what you received, please explain the discrepancy so that we can review the available information.

We may need additional information to investigate a delivery concern. Where appropriate, we will review the available shipment records and explain the next steps.

Returns and Refunds

To request a return, email service@aviorg.com with your order number, the item concerned, and the reason for your request.

Eligible return requests must be submitted within 30 days after delivery. Please contact us before sending merchandise back so that we can review the request and provide the appropriate return instructions.

For damaged, defective, incorrect, or materially misdescribed items, include photographs where available. This can help us assess the circumstances and determine an appropriate solution.

Approved refunds are generally completed within 7–10 business days after approval. Further information about eligibility and procedures is provided in our Return Policy.

Please do not send merchandise to the business address listed above unless our customer service team has expressly instructed you to do so. The business address is not automatically the designated return warehouse.

Response and Case Handling

Our standard after-sales response and processing time is within three business days. Requests requiring additional investigation may take longer, particularly where delivery records, photographs, or other supporting information must be reviewed.

Customer service hours are 8:00 AM–10:00 PM. These are our stated service hours and do not change the standard three-business-day after-sales processing timeframe.

To help us handle your inquiry efficiently, please provide accurate information and respond to reasonable requests for clarification.

Privacy When Contacting Us

Please provide only the personal information reasonably necessary to address your inquiry. Do not include account passwords or unnecessary sensitive information in ordinary customer service messages.

Information submitted to our team will be handled in accordance with our Privacy Policy and applicable law.

We appreciate the opportunity to assist and encourage customers to contact us whenever a product, delivery, or policy question requires clarification.